Hello Game Changers!
We hope you're staying safe and well. We will like to update you regarding COVID-19 and how we at The Bow Store UK and our print partners are forging ahead in this unprecedented times and likewise how this will affect our orders. As the pandemic is on the rise, again, due to the new strain, our partners are continuing to make necessary adjustments in other to ensure safe practices as well as provide uninterrupted services for our brand.
How The BOW Store UK is adapting to Covid-19
The BOW Store UK works with a fulfilment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.
Our fulfilment partner is still operating and we’re continuing to accept orders. Fulfilment and shipping will take longer but your order will reach you.
Your support means a lot to us, especially during this time. Stay safe and take good care of yourselves.
Information regarding Covid-19
The global social distancing measures are affecting our online store as well which means order fulfilment and shipping is taking more time than usual (expect delays).
Our standard fulfilment estimate of 3-7 business days is currently closer to 4-10 business days, excludes bank holidays and weekends. Whilst our fulfilment partners are working hard to fulfil our others, they are also working with other small businesses like ours and with the influx form valued customers like you, the online stores are becoming increasingly popular. Once your orders have been carefully handed over to for shipment, their staffing capacity is what determines how quickly your orders reach you and as we are sadly aware that this hasn't been reliable as of late, hence, expect delays but be assured your package will get to you just later than usual. We advise you order earlier than you usually do if your order is a gift to allow prompt delivery.
The e-commerce business has experienced growth since the start of the pandemic, shipping carriers are overwhelmed with processing most incoming orders and some carriers are limiting the daily number of packages they accept from a customer, and tons of shipments are held up in distribution centres, leading to extensive industry-wide shipping delays. Please note that tracking links will take longer than usual to update, with shipments showing as being stuck in pre-shipment. This by no means denotes that your order is lost, but that it's still being processed by the carrier—this overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centres.
We’re actively reviewing orders and communicating with our print partner and following the latest news on Covid-19.
Please follow this page for current updates on our operations during Covid-19. This is a challenging time for everyone and we thank you for your patience. Your health is our top priority keep safe.
To keep all our updates and FAQs related to Covid-19 in one place, we’ve gathered them here on this page. Here is the go-to source for future updates, so make sure to check this page out whenever you visit! We’ve also added a section on our current fulfilment estimates. As you know, the entire world is facing challenges, so our fulfilment and delivery times may /will take longer than usual. Thank you for all your support while we weather the storm!
The e-commerce business has experienced growth since the start of the pandemic, shipping carriers in the worldwide are struggling to process all the incoming orders. Some of the carriers are limiting the daily number of packages they accept from a customer, and millions of shipments are stuck in distribution centres, leading to extensive industry-wide shipping delays. Please note that tracking links will take longer than usual to update, with shipments being stuck in pre-shipment. This doesn't mean that your order is lost, but that it's still being processed by the carrier—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centres.
We are still constantly reviewing orders and keeping in close communication with our print partners regarding orders.
Order delays during Covid-19
We the team at The BOW Store UK wanted to take a moment to say thank you to everyone who've been very supportive of our business in this challenging time. The entire world for a few months now have been adapting to the new normal. It has been very challenging for most people to deal with the changes, and we're hoping it'll be over soon.
We're staying in touch with our fulfilment partners regarding fulfilment and shipping delays. Below are the estimates we are currently looking at:
● Afro print graphic T-Shirts: 4 - 14 business days
● Wholesale: 14 - 21 business days
As much as I appreciate that this isn't the norm for you, I'm so grateful for your patience as you continue to return to shop with our brand.
We've got good news for you though, we now have more time on our hands to focus on some exciting designs / products we previously simply didn't have time to put together.
Stay tuned for more interesting additions to our collection!
Thanks again, and, most importantly, stay safe.